Personal Profile
A detail-oriented and highly organized individual with a Bachelor of Science in Office Administration, equipped with strong administrative and communication skills. Proven ability to manage office operations, support executive teams, and maintain accurate records with discretion and efficiency.
Work History
Process Associate (Healthcare) - TT Active Digital Marketing Services
Feb 2021 – Aug 2021
Pacita Complex City of San Pedro Laguna
- Maintaining good numbers for production
- Assisting and convincing customers
- Provided effective and timely resolutions of a range of customer inquiries
- Maintaining good quality calls
- Regularly hitting the daily quota
Content Moderator (non-voice) - Majorel
October 2021 – Feb 2023
Alabang, Muntinlupa City
- Ability to remain impartial, open and unbiased
- Understanding client policies
- Adaptable to change
- Expertise in analyzing and understanding contents
- Meeting the expectations and standards of the clients
Guest Specialist – Travel Account (Voice & Non Voice) - Teletech
May 2023 – Oct 2023
Sta. Rosa City Laguna
- Assisting customers
- Understanding client policies
- Providing effective and timely resolutions of a range of customer inquiries
- Strong active listening
- Proficiency in problem-solving
- Skilled in verbal and non-verbal communications
Rochelle Joy Pabiona
